TextLift
Legal

Refund Policy

Last updated: May 31, 2026

At TextLift, we value transparency, fairness, and customer satisfaction. While we strive to provide reliable OCR, document conversion, API, and subscription services, we understand that certain situations may require a refund review. This Refund Policy explains when refunds may be granted and when they are not available.

1. Eligibility for Refunds

Refund requests may be approved under the following conditions:

Current or Most Recent Plan Only

  • Refunds may only be considered for the currently active subscription plan.
  • Or the most recently purchased plan that has not been used.
  • Expired, completed, or older subscription plans are not eligible.

Duplicate Charges

If a customer is charged more than once for the same subscription due to a payment processor, billing, or system error, TextLift will issue a full refund after verification.

Wrong Plan Purchased

A refund may be issued for the incorrect plan if all of the following apply:

  • Both plans share the same billing period.
  • The correct plan was subsequently purchased.
  • The incorrect plan has not been substantially used.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of Mind

The customer no longer wants the service after purchasing.

Feature Misunderstanding

The customer expected features not advertised on the website.

Partial Usage

The plan has already been used for OCR, API, exports, credits, or conversions.

Temporary Service Issues

Service interruptions that were resolved within a reasonable timeframe.

Third-Party Purchase Confusion

Purchases made through third-party services mistakenly believed to be TextLift.

Post Free-Trial Dissatisfaction

Dissatisfaction after upgrading from the free version of TextLift.

Discounted or Promotional Plans

Plans purchased using sales, promotional pricing, coupon codes, or special offers.

Recurring Renewal Charges

Renewal charges are not refundable after payment has processed. Users are responsible for managing renewal settings.

Custom Enterprise Plans

Custom pricing, enterprise agreements, and usage-based contracts are final once activated.

Note: Users on discounted plans may still disable future automatic renewals from their account settings at any time.

3. Active vs Expired Plans

Eligible for Review

  • Active subscription plans
  • Most recent purchase (unused)

Not Eligible

  • Expired subscriptions
  • Completed plans
  • Previous billing periods
  • Unused portions of older plans

4. How to Request a Refund

To submit a refund request, use one of the following options:

Email Support

support@textlift.info

Contact Form

Submit via our contact page

Live Chat

24/7 support available on site

Information Required

  • Account email address
  • Order ID or transaction reference
  • Subscription plan name
  • Description of the issue
  • Supporting screenshots if applicable
Review Timeline: TextLift typically reviews refund requests within 2–3 business days. Customers will receive a response by email once the review is complete.

5. Special Circumstances & Discretion

TextLift reserves the right to approve or deny refund requests after reviewing each case individually. Refunds are never automatic.

In certain situations, partial refunds may be considered based on:

  • Usage history and credits consumed
  • Subscription duration and remaining period
  • Payment value and applicable processing fees
  • Technical issues encountered during the subscription
TextLift's final decision on all refund requests is at our sole discretion. Submitting a refund request does not guarantee approval.

6. Payment Processing & Credit Usage

When a refund is approved, the following may be deducted before processing:

  • Payment processor fees (e.g., Stripe transaction fees)
  • Credits already consumed during the billing period
  • API usage costs incurred
  • Processing fees where permitted by applicable law
Important: Refunds can only be returned to the original payment method used for the purchase. TextLift cannot issue refunds to a different card, account, or payment method.

7. Contact & Support

If you believe you qualify for a refund, please reach out to our support team:

Email Support

support@textlift.info

Live Chat

24/7 Support Available

8. Cancellation of Service

Customers may cancel their subscriptions through any of the following methods:

Account Dashboard

Manage your subscription directly from your account settings.

Contact Support

Processing Time: Subscription cancellation requests submitted through support are typically processed within 1–2 business days.

9. Policy Updates

  • TextLift may modify, update, or revise this Refund Policy at any time.
  • The most current version will always be available at textlift.info/refund-policy.
  • Customers are encouraged to review this page before purchasing any subscription or service.

Need to request a refund?

Our team typically responds within 2–3 business days.

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