Customer Success Manager
💰 $80,000 - $110,000
About the Role
Help our customers get the most out of TextLift. You'll be the primary point of contact for enterprise customers, ensuring their success and satisfaction.
Responsibilities
Manage relationships with enterprise customers Onboard new customers and provide training Monitor customer health and usage metrics Resolve customer issues and escalate as needed Gather feedback and relay to product teams
Qualifications
3+ years in customer success or account management Excellent communication and relationship skills Experience with SaaS products and technical concepts Ability to work across time zones Strong problem-solving skills
Benefits
Competitive salary and equity Remote-first work culture Flexible hours Health, dental, and vision insurance Customer success certifications Wellness stipend
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